As a part of GPBank’s domestic debit card collection, My Card which is available in three categories: My Card Standard, My Card Gold and My Card Platinum is a domestic debit card product issued on the basis of customers’ VND deposits at GPBank, allowing customers to make transactions at Automated Teller Machines (ATMs) and payments at Points of Sales (POSs), as well as other payment channels of GPBank and others in the card affiliates to which GPBank is a member.

• My Card Standard: A universal card category with dynamic blue color for regular card users for the needs of daily consumption.
• My Card Gold: With an elegant gold color for customers who regularly conduct large value transactions.
• My Card Platinum: With a luxurious platinum color for customers who spend for premium services and large amounts.

Using GPBank’s My Card product, the primary cardholder has the highest authority over his/her account including setting a limit for the secondary card, viewing the secondary card transactions, locking and opening the card. The primary cardholder can get up to three secondary cards.

Advantages: 

• Withdrawing cash at ATMs of GPBank and other banks belonging to Banknetvn Card Alliance.
• Performing other automatic banking services such as bank transfer, account balance inquiries, transaction statements on ATMs of GPBank and other banks belonging to Banknetvn Card Alliance.
• Viewing and changing limits for primary and secondary cards.
• Making payments at POSs of GPBank and other banks belonging to Banknetvn Card Alliance.
• Locking and unlocking the cards as needed.
• Getting discounts when buying goods or using services at GPBank’s preferential points.
• Being entitled to the following banking services: Internet Banking, Mobile Banking, GP.Mplus, GP.Ecom, SMS Banking, prepaid mobile subscriber recharging, postpaid mobile subscriber charge payment, utility bill payment, and airfare payment, etc.

Application for Account opening and card issuance: 

• Customers: Vietnamese citizens or foreign citizens working or residing in Vietnam.
• You can register:
  • Online on GPBank website.
  • Via our customer service hotline 1800 58 58 66.
  • At any GPBank Branch/Transaction Office.
• The application documents consist of:
  • Application form for account opening or card issuance.
  • A copy of ID card/Passport of the primary cardholder/secondary cardholder (with original for comparison)
• Please carefully review the Terms of Card Use.

Transaction limits:
 

Transaction limit at ATM (VND)	My Card Standard	My Card Gold	My Card Platinum
Maximum amount per withdrawal	5,000,000	5,000,000	5,000,000
Maximum withdrawal limit per day	20,000,000	30,000,000	50,000,000
Daily transfer limit	20,000,000	30,000,000	50,000,000
Transaction limit at POS (VND)	My Card Standard	My Card Gold	My Card Platinum
Daily cash advance limit	50,000,000	100,000,000	150,000,000
Daily cash transfer limit	50,000,000	100,000,000	150,000,000
Minimum account balance	50,000	50,000	50,000

See card service charge schedule
See card transaction limits

Contact:
 Please contact GPBank branches/transaction offices or
Card Center - Global Petro Sole Member Limited Commercial Bank (GPBank)
Parcels 17-18-19, Plot 4, Nguyen Khanh Toan Street, Cau Giay District, Hanoi.
Tel: 04 39 38 72 26, Fax: 0 4 39 38 72 25,
Email: Cardservice@gpbank.com.vn;
Hotline: 1800 58 58 66 (toll free)
 

My Style is a domestic debit card, made on advanced security technology allowing you to express your personality by choosing your favorite pictures, personal and memorable moments with your family and friends to be printed on the entire front of the card.

Advantages:

• Withdrawing cash at ATMs of GPBank and other banks belonging to Banknetvn Card Alliance.
• Performing other automatic banking services such as bank transfer, account balance inquiries, transaction statements on ATMs of GPBank and other banks belonging to Banknetvn Card Alliance.
• Viewing and changing limits for primary and secondary cards.
• Making payments at POSs of GPBank and other banks belonging to Banknetvn Card Alliance.
• Locking and unlocking the cards as needed.
• Getting discounts when buying goods or using services at GPBank’s preferential points.
• Being entitled to the following banking services: Internet Banking, Mobile Banking, GP.Mplus, GP.Ecom, SMS Banking, prepaid mobile subscriber recharging, postpaid mobile subscriber charge payment, utility bill payment, and airfare payment, etc.

Application for Account opening and card issuance:

• Customers: Vietnamese citizens or foreign citizens working or residing in Vietnam.
• You can register:
  • Online on GPBank website.
  • Via our customer service hotline 1800 58 58 66.
  • At any GPBank Branch/Transaction Office.
• The application documents consist of:
  • Application form for account opening or card issuance.
  • A copy of ID card/Passport of the primary cardholder/secondary cardholder (with original for comparison)
  • Photo file for printing on the cards (preferably, horizontal ones)
• Please carefully review the Terms of Card Use.

Transaction limits:

Transaction limit at ATM (VND)	My Style
Maximum amount per withdrawal	5,000,000
Maximum withdrawal limit per day	20,000,000
Daily transfer limit	20,000,000
Transaction limit at POS (VND)	My Style
Daily cash advance limit	50,000,000
Daily cash transfer limit	50,000,000
Minimum account balance	50,000

 
See card service charge schedule
See card transaction limits

Contact:
Please contact GPBank branches/transaction offices or
Card Center - Global Petro Sole Member Limited Commercial Bank (GPBank)
Parcels 17-18-19, Plot 4, Nguyen Khanh Toan Street, Cau Giay District, Hanoi.
Tel: 04 39 38 72 26, Fax: 0 4 39 38 72 25,
Email: Cardservice@gpbank.com.vn;
Hotline: 1800 58 58 66 (toll free)
 

Student Card is a link between GPBank and our partners, being universities/colleges/intermediate schools in need of identification cards, student cards, boarding cards, etc. for their students/pupils.
Student Card is both a bank payment card and a Partner linking Card:

• Bank payment card: Student Card has all the features of a domestic debit card, whose holder uses the balance on the deposit account opened with GPBank for payment of goods/services, cash withdrawal, and account transfer, etc. at ATMs/POSs of GPBank and those belonging to Banknetvn Card Alliance.
• Partner linking card: Student Card is fitted with a partner logo with the front designed according to the requirements of each school, and used as student card, membership card, or library card, etc.

Some schools cooperating with GPBank to issue Student Cards: Dai Nam University, Dong A University, Gia Dinh University, Hanoi College of Commerce and Tourism, Ba Ria  Vung Tau Vocational Training College, Vietnam Australia School, and many others.

Advantages:

• Withdrawing cash at ATMs of GPBank and other banks belonging to Banknetvn Card Alliance.
• Performing other automatic banking services such as bank transfer, account balance inquiries, transaction statements on ATMs of GPBank and other banks belonging to Banknetvn Card Alliance.
• Viewing and changing limits for primary and secondary cards.
• Making payments at POSs of GPBank and other banks belonging to Banknetvn Card Alliance.
• Locking and unlocking the cards as needed.
• Paying tuition fees and receiving scholarships from the Schools through the cards
• Getting discounts when buying goods or using services at GPBank’s preferential points.
• Being entitled to the following banking services: Internet Banking, Mobile Banking, GP.Mplus, GP.Ecom, SMS Banking, prepaid mobile subscriber recharging, postpaid mobile subscriber charge payment, utility bill payment, and airfare payment, etc.

Application for Account opening and card issuance:

• Customers: GPBank issues Student Cards under the contracts with and approval of the Schools
• You can register:
  • Online on GPBank website.
  • Via our customer service hotline 1800 58 58 66.
  • At any GPBank Branch/Transaction Office
• The application documents consist of:
  • Application form for account opening or card issuance.
  • A copy of ID card/Passport of the cardholder (with original for comparison)
  • List of students in need of card issuance in the GPBank’s form, certified by the School;
  • 3x4 sized photos
• Please carefully review the Terms of Card Use.

Transaction limits:

Transaction limit at ATM (VND)	Student Card
Maximum amount per withdrawal	5,000,000
Maximum withdrawal limit per day	20,000,000
Daily transfer limit	20,000,000
Transaction limit at POS (VND)	Student Card
Daily cash advance limit	50,000,000
Daily cash transfer limit	50,000,000
Minimum account balance	50,000

 
See card service charge schedule
See card transaction limits

Contact:
Please contact GPBank branches/transaction offices or
Card Center - Global Petro Sole Member Limited Commercial Bank (GPBank)
Parcels 17-18-19, Plot 4, Nguyen Khanh Toan Street, Cau Giay District, Hanoi.
Tel: 04 39 38 72 26, Fax: 0 4 39 38 72 25,
Email: Cardservice@gpbank.com.vn;
Hotline: 1800 58 58 66 (toll free)
 
 

Gift Card is a card product of GPBank, issued in the form of a prepaid card to the customer. The Customer is allowed to make transactions within the amount deposited in the card corresponding to the amount paid or prepaid by the customer or given. These cards can be issued in the form of prepaid or gift cards to GPBank’s customers or partners signing the Gift Card Issuance Contract with GPBank.
Gift Cards have either or both of the following functions:

• Prepaid Cards: Depending on the GPBank’s regulations from time to time and/or the agreements signed with the Partners, Gift Cards are anonymous or identification cards issued on the card accounts. Gift Card accounts are prepaid once for anonymous prepaid cards and can be recharged repeatedly for identification prepaid cards. The cards have full or some features of domestic debit cards.
• Partner linking cards used as gifts: The front of the card is designed by GPBank or at the request of partners in the contract signed with GPBank.

Advantages:
 

No.	Features
		Identification cards	Anonymous cards
I	Services via ATMs
1	Withdrawing cash at ATMs of GPBank and other banks belonging to Banknetvn Card Alliance.	Yes	No
2	Performing current account balance inquiries at ATMs of GPBank and other banks belonging to Banknetvn Card Alliance	Yes	Yes
3	Printing account statements at ATMs of GPBank and other banks belonging to Banknetvn Card Alliance	Yes	Yes
4	Changing PINs at ATMs of GPBank and other banks belonging to Banknetvn Card Alliance.	Yes	Yes
5	Making bill payments such as utilities and telephone	Yes	Yes
6	Purchasing prepaid scratch cards such as phone, Internet and Game cards	Yes	Yes
7	Conducting internal transfers	Yes	No
II	Services via POSs
1	Withdrawing cash at POSs of GPBank	Yes	No
2	Performing current account balance inquiries	Yes	Yes
3	Changing PINs	Yes	Yes
4	Paying bills of goods and services via POS systems of banks belonging to Banknetvn Card Alliance.	Yes	Yes
III	Mobile Banking service	No	No
IV	Internet Banking service	No	No

See card service charge schedule
See card transaction limits
Application for Account opening and card issuance:

• Customers: Legal entities operating in the territory of Vietnam under the legal provisions or Vietnamese or foreign individuals working or residing in Vietnam.
• Conditions of card issuance:
  • Partners wishing to use the Gift Cards should sign the Card Issuance Contracts with GPBank.
  • Individuals wishing to use the Gift Card should reach a branch/transaction office/card center to apply for an anonymous gift card or to complete application forms for account opening and identification gift card issuance.
• Please carefully review the Terms of Card Issuance here 
• You can register:
  • Online on GPBank website.
  • Via our customer service hotline 1800 58 58 66.
  • At any GPBank Branch/Transaction Office.

Contact:
Please contact GPBank branches/transaction offices or
Card Center - Global Petro Sole Member Limited Commercial Bank (GPBank)
Parcels 17-18-19, Plot 4, Nguyen Khanh Toan Street, Cau Giay District, Hanoi.
Tel: 04 39 38 72 26, Fax: 0 4 39 38 72 25,
Email: Cardservice@gpbank.com.vn;
Hotline: 1800 58 58 66 (toll free)
 

GPBank Vision Debit MasterCard (Vision Card) is an international debit card issued by GPBank on the basis of the holder’s deposit account with GPBank, allowing the holder to make transactions at Automated Teller Machines (ATMs) and payments at Points of Sales (POSs), as well as other services provided by GPBank and MasterCard within and outside of Vietnam.
Vision Cards are issued by GPBank with the permission of the MasterCard International Card Organization, in accordance with the regulations governing issuance, use, and payment by MasterCard.
Vision Cards are available in two categories: Standard and Platinum.

• Vision Card - Standard: A universal card category for those with regular spending or payment requirements relating to traveling, business trips and domestic and international entertainment needs.
• Vision Card - Platinum: A premium card category for VIP customers with high and regular spending and payment requirements relating to traveling, business trip and domestic and international entertainment needs.

• Each customer can get 01 primary card and 03 secondary cards;

GPBank Vision Debit MasterCard is a CHIP card, issued under the international EMV standard with high security to store customer information, protect and prevent cardholder information from being copied at a maximum level.
 
Advantages:

• Withdrawing cash at ATMs of GPBank and over 1 million ATMs with MasterCard logo in Vietnam and worldwide.

• Paying for goods and services at more than 24 million MasterCard points of sales such as Supermarkets, shops, restaurants, hotels, airline ticket agents, resorts, hospitals, clubs, etc. in Vietnam and over 220 countries in the world;
• Performing other automatic banking services such as bank transfer, account balance inquiries, transaction statements on ATMs of GPBank.
• Being entitled to the following banking services: Internet Banking, Mobile Banking, GP.Mplus, GP.Ecom, SMS Banking, prepaid mobile subscriber recharging, postpaid mobile subscriber charge payment, utility bill payment, and airfare payment, etc.
• Enjoying the demand interest rate of GPBank;
• Viewing and changing limits for primary and secondary cards;
• Locking and unlocking the cards as needed;
• Getting discounts when buying goods or using services at GPBank’s preferential points;
• Enjoying MasterCard incentive programs applicable to cardholders not only in Vietnam but also in countries within the region such as Singapore, Malaysia and so on, and throughout the world.

Application for Account opening and card issuance:

• Customers: Vietnamese citizens or foreign citizens working or residing in Vietnam.
• You can register:
  • Online on GPBank website.
  • Via our customer service hotline 1800 58 58 66.
  • At any GPBank Branch/Transaction Office.
• The application documents consist of::
  • Application form for account opening and GPBank Vision Debit MasterCard issuance.
  • Contractual terms of Vision Debit MasterCard Issuance and Use
  • A copy of ID card/Passport of the primary cardholder/secondary cardholder (with original for comparison).
• Please carefully review the Terms of Card Issuance here. 

Transaction limits:
 

No.	Limit type	Vision Card - Platinum		Vision Card - Standard
		Primary	Secondary	Primary	Secondary
	Total daily transaction limit	100,000,000	30,000,000	50,000,000	20,000,000
1	Transaction limit at ATM
1.1	Maximum amount per withdrawal	5,000,000	5,000,000	5,000,000	5,000,000
1.2	Maximum withdrawal limit per day	50,000,000	20,000,000	30,000,000	20,000,000
1.3	Maximum amount per withdrawal (at other banks)	Up to bank-specific regulations
1.4	Daily transfer limit	100,000,000	30,000,000	50,000,000	20,000,000
2	Transaction limit at POS
2.1	Maximum withdrawal limit per day	50,000,000	20,000,000	30,000,000	20,000,000
2.2	Daily cash transfer limit	100,000,000	30,000,000	50,000,000	20,000,000
2.3	Daily spending limit	100,000,000	30,000,000	50,000,000	20,000,000
3	Transaction limit on the Internet and other channels	100,000,000	30,000,000	50,000,000	20,000,000

 
See card service charge schedule
See card transaction limits
 
Contact:

Please contact GPBank branches/transaction offices or
Card Center - Global Petro Sole Member Limited Commercial Bank (GPBank)
Parcels 17-18-19, Plot 4, Nguyen Khanh Toan Street, Cau Giay District, Hanoi.
Tel: 04 39 38 72 26, Fax: 0 4 39 38 72 25,
Email: Cardservice@gpbank.com.vn;
Hotline: 1800 58 58 66 (toll free)
 

• Interest on current account balance: Demand interest rate (as adjusted by GPBank from time to time).
• Salary payment service: Enterprises or organizations entrusting GPBank to pay salaries and other monthly income to their employees are entitled to free cards and preferential rates.
• Personal account overdraft loan product: Conducting simple, convenient and fast procedures, you can be considered for overdraft coverage when receiving salaries through the card or conducting regular transactions through the card.
• SMS-Banking service: for updating account changes and account information inquiries.
• Mobile Banking service: You can recharge prepaid mobile subscribers and pay postpaid subscriptions for you or your relatives through the Mobile Banking service.
• Internet Banking service: You can make internal transfers, inter-bank transfers, account balance inquiries, and account statements via the Internet Banking service.
• GP.Mplus service: You can make internal transfers, inter-bank transfer, credit card debt payments, account balance inquiries, account statements, monthly service bill payments, online purchases, and mobile subscriber recharge, etc. through GP.Mplus service, by simply installing GP.Mplus software on your mobile phone with an Internet connection.

 
 

How to conduct a transaction on ATM
Step 1: Insert the card into the card reader in the direction of the arrow on the card.
Step 2: Select the transaction language (English or Vietnamese).
Step 3: Enter the PIN of the cardholder using the keypad. Select “Enter”. If you enter the PIN incorrectly, press the “Delete” key, enter the correct PIN and wait for the ATM to check your PIN.
Step 4: Confirm the PIN
 
 

Operating in the light of the message “New Trust, New Values”, GPBank has always strived to offer customers with the best services, meeting all requirements of customers. In addition to basic services, GPBank also pays great attention to develop card services in order to increase more privileges and advantages for customers.

In recent years, GPBank has continuously expanded our network of card preferential points with numerous attractive promotions and discounts for GPBank cardholders nationwide. With diversified services in various fields such as Food, Fashion - Beauty, Healthcare, Tourism - Hospitality, Training - Leisure, Household Appliances - Furniture, etc., we hope that our Customers will have more opportunities to use quality products and services without any worry about financial matters, simply by holding the cards of GPBank.

For more information on our card preferential points, please visit here

 

I. Information on GPBank Domestic Debit Cards

1. What is a domestic debit card?  

• A domestic debit card is a card attached to the customer’s current account opened with the bank. When used to purchase goods or services, the transaction amount will be immediately deducted from the cardholder’s account through electronic devices located in the relevant store or hotel. This card is also used to withdraw cash at an automated teller machine. It does not have a credit line because it depends on the outstanding balance on the cardholder’s account.

2. Which accounts is a GPBank debit card linked to?

• A GPBank Debit Card is attached to the customer’s current account opened with GPBank and is entitled to the demand interest rate specified by the Bank.

3. What do the GPBank debit card application documents include?

• GPBank debit card application documents include: application form for account opening and card issuance, a copy of ID card/passport, and a photo for printing on the card (for My Style card)

4. When applying for a GPBank domestic debit card, can I use my driver’s license instead of the ID card/Passport?

• No, you cannot.

5. Where can I apply for a GPBank domestic debit card?

• At present, you can apply for a domestic debit card by reaching any GPBank branch/transaction offices nationwide or through the bank’s network of correspondent banks/collaborators.

6. What interest rate is the card balance entitled to? 

• It is entitled to a demand interest rate, as adjusted by GPBank from time to time.

II. Information on features and advantages of GPBank domestic debit cards

1. Where can I withdraw cash from or make payment via GPBank domestic debit cards?  

• You can withdraw cash from GPBank debit cards at all ATMs of GPBank and those belonging to Banknetvn card alliance; Also, GPBank debit cards are accepted at hundreds of thousands of points of sale nationwide.

2. What can GPBank domestic debit card holders do at ATMs?

• Cash withdrawal;
• Internal transfer;
• Bill payment: Cardholders can directly pay bills of services on the ATM such as electricity bills, telecommunication charges, phone cards, etc.;
• Balance inquiry;
• Printing of brief account statements.

3. Can Domestic GPBank debit cardholders withdraw cash at any time at ATMs of GPBank and others within the Banknetvn card alliance in the day (24/7)?

• Yes, they can.

4. What currency do GPBank debit cardholders withdraw at ATMs?

• VND.

5. What advantages and services do I enjoy on my personal account? 

• A demand interest rate on the account balance;
• Online savings and loan service;
•  SMS banking service to automatically update changes in the account balance and inquiry account information, prepaid mobile subscriber recharge service and postpaid mobile subscription payment;
• E-commerce, online shopping and payment service;
• Personal account overdraft service;
• And all other services provided to GPBank accounts.

6. Can GPBank cardholder transfer money to another GPBank  cardholder via an ATM? 

• Yes.

7. Can GPBank cardholder transfer money to a holder of a card opened with another bank? 

• At present, GPBank supports cardholders to transfer and receive money to and from holders of cards opened with other banks via Internet Banking, and Mobile Banking (GP.Mplus) and soon via ATMs.

III. Information on charges and limits of transactions

1. What is the transaction limit at an ATM/POS with GPBank domestic debit cards?

• Please see the card service charge and transaction limit schedule here

2. What is the charge for issuance of a GPBank domestic debit card?

• Please see the card service charge and transaction limit schedule here

3. What is the minimum balance in a GPBank domestic debit card account?

• According to the regulations of the State Bank, the minimum balance in a current account is VND 50,000.

4. Can I withdraw all the minimum balance in my GPBank card account through an ATM?

• No, you cannot. This minimum balance will be refunded when you reach the counter to settle the account and stop using the services of GPBank.

5. How do I change my phone number with GPBank? Is there a charge?

• You can reach the nearest GPBank branch/transaction office to request a change of information completely free-of-charge.

IV. Instruction for handling problems with ATMs

1. Should a GPBank cardholder let others use his/her card?

• No.! In order to minimize the risks to your account, you should not give your cards to others. If your account is also used by another person, you may request to be issued a supplementary card.

2. If you enter the wrong PIN at GPBank’s ATMs, what will happen?I

• If you incorrectly enter the PIN more than 3 times at GPBank's ATMs, your card will be swallowed by GPBank's ATMs. Then you must come to the nearest branch/transaction office for help: to get back your card and reissue the PIN.

3. When your transaction is completed at the ATMs if you do not withdraw the card from the card acceptance slot, what will happen?

• After 30 seconds, your card will be swallowed by the ATMs if you do not remove the card from the card acceptance slot after completing the transaction. That will help reduce your risks when dealing.

4. How do I get my card back at the GPBank's ATMs?

• You can get the retained card back by contacting GPBank's Call Center at 1800 58 58 66 or the nearest GPBank’s branch/transaction office for detailed instructions on how to get the card back.

5. What should I do if my card is swallowed by another bank’s ATMs?

• You can get the retained card back by contacting GPBank's Call Center at 1800 58 58 66 or the nearest GPBank’s branch/transaction office for detailed instructions on how to get the card back.

6. What should I note when making ATM withdrawals?
When making a withdrawal, you should note that the card may be returned before paying money or vice versa. You pay attention to the card and money soon to avoid your card being retained by the ATMs;

• Taking your receipt soon even if you cannot withdraw money and should keep transaction receipts for easy inspection when required;
• Contacting GPBank immediately when the machine pays insufficient money, or there is a difference in transaction amount;
• You are advised to select "Current account" when trading at GPBank’s ATMs and "Deposit account" when trading at Dong A Bank’s ATMs. At ATMs with default accounts, you select "Default Account" for the transaction.

7. What should I do when I lose my card?

• When you lose your card or suspect your card to be abused, you should immediately notify GPBank at 1800 58 58 66 to have your card temporarily blocked;
• After announcing to block your card temporarily, you need to go to GPBank's branch/ transaction office to fill out an application for card replacement or card lockout (GPBank’s form). You will be responsible for paying all transactions made in the period before the bank receives your written notice of card loss;
• When you find the lost card and have been reissued, you need to return the card to GPBank to cancel the card.

8. If you withdraw VND 300,000 at GPBank’s ATMs (or another bank’s), you have received the notice of deduction but only VND 200,000, what will you do?

• You can go to the nearest GPBank’s branch/transaction office to make inquiries. If checked properly, you will be refunded to the account and notified by telephone (in case you do not register SMS Banking service).

V. Information on security and PIN when logging in for transaction

1. What is a PIN?

• A PIN is a 6-digit personal identification number of your choice used to withdraw cash at ATMs or conduct other transactions (fund transfer, balance inquiries, account statements, etc.)
• a PIN change is required for the first time of using a card. You should change your PIN as soon as you receive your card. If you do not change your activation PIN, you should keep the PIN provided by the bank for use as this PIN is unique.
• At present, you can change your PIN at ATMs/POS of GPBank and at ATMs of Techombank, Vietcombank, Tien Phong bank, and Bao Viet Bank.
• When choosing a PIN, it is recommended to avoid easy-to identify numbers such as date of birth, ID card/passport number, telephone number, etc.

2. When receiving the card, will you receive the PIN attached to the card?

• GPBank issues the PIN with the card, you may change the PIN at ATMs / POS of GPBank and ATMs of Techombank, Vietcombank, TienPhongBank, BaoVietBank.

3. What do you do when you forget your PIN?

• In case you forget the PIN, call the Call Center at 1800 58 58 66 or contact the GPBank’s nearest branch / transaction office to be guided to apply for PIN re-issuance, and the reissuance fee is VND 10,000VND (excluded VAT)

4. In which cases may my GPBank card be withheld by or forced to be returned to the bank?
GPBank will withhold your GPBank debit card in one of the following cases:

• You hold a counterfeit Card;
• You fail to prove yourself as the cardholder;
• You violate the Terms and Conditions of GPBank Domestic Debit Card Use.

5. What should be taken care of to protect the card?

• Do not allow the card to bend, curl or put the card near magnetic objects such as cell phones, magnets, etc.;
• Do not give the card to another person;
• Do not disclose your card number and PIN to others;
• Do not put the card in the same place with the PIN;
• Immediately contact GPBank at 1800 58 58 66 in the event of a stolen or misplaced card, or disclosed PIN or suspected unauthorized use of the card for locking your card to secure your account.

Contact:
Card Center - Global Petro Sole Member Limited Commercial Bank (GPBank)
Parcels 17-18-19, Plot 4, Nguyen Khanh Toan Street, Cau Giay District, Hanoi.
Tel: 04 39 38 72 26, Fax: 0 4 39 38 72 25,
Email: Cardservice@gpbank.com.vn;
Hotline: 1800 58 58 66 (toll free)